Shipping policy

 

SHIPPING OPTION AND COST

Namastand LLC offers free shipping for most orders over $100 in the United States. Puerto Rico and other U.S. territories might have additional charges.

International shipping is not available.

SHIPPING TIMING

Orders are generally shipped within 24 - 48 hours (Monday-Saturday) using UPS. The estimate delivery time vary depending on the shipping destination. UPS's delivery Standard Ground is 2 - 7 days considering Pacific Coast Time (PTC).

RETURN SHIPPING COSTS – WHO PAYS?

When NAMASTAND LLC Pays For Return Shipping - NAMASTAND LLC will pay for the cost of return shipping if the reason for return was result of OUR error. Examples of instances may include:

  • Item arrived damaged.
  • We shipped out the wrong item #.
  • We shipped it to the wrong address (does not include customer address entry error).
  • We shipped a duplicate order.
  • Item malfunctioned during the 30 day returns period (Assuming the customer assembled the item properly per the instruction manual).

IMPORTANT: For items that arrive damaged or is defective, YOU MUST provide video/photos to support your claim that the item arrived damaged or is malfunctioning. If a customer refuses to or failure to send photos/video of a claimed malfunctioning/damaged item, this return will be treated as "buyer’s remorse" and the customer is solely responsible for shipping it back. The customer is also vulnerable to the 20% restocking fee as well as any shipping charges the seller has paid out. If a customer claims an item is defective/damaged, the customer must provide proof prior to return, no exceptions. Use the Contact Us form to submit pics/videos for your return request.

Once we have received the approved returned item, we will review its condition. If the item is found to be defective, we will issue the refund.

If the return request for a damaged/defective item can be fixed with simple parts and support, we can provide the option of free replacement part(s) and advice on how to repair your item if the customer finds that to be the easier solution so you don't have to fuss with shipping a large bulky item back. Also note, we do not send out technicians or repairmen to customer homes.

When the Customer Pays For Return Shipping - In the case of a return due to customer error, return shipping is the customer’s responsibility and shipping charges are paid by customer. Pre-paid return shipping labels are not provided in these instances. It is important to note that original shipping and handling costs will be deducted from your total refund, and any order offered with special shipping charges is subject to a deduction of our actual outbound shipping costs.  Examples of these customer returns may include:

  • Buyers Remorse ("Not satisfied with performance", "Item doesn't fit me correctly", "Item doesn't meet my expectations", “I tried it, but I want something else”, etc)
  • No Reason / No Longer Want
  • Misinterpretation of Product Description (failure to fully read item details/descriptions/features)
  • Order Cancellation after the item already shipped out
  • Customer bought the wrong one
  • Customer accidentally bought too many
  • Customer accidentally provided wrong shipping address

After the 30 day returns period, customers may use the items NAMASTAND LLC manufacturers product warranty period for repairs if the item is faulty or malfunctioning. Please see the manufacturers product warranty for details.